Privacy Policy

1. Introduction

Welcome to LiveGuide's Privacy Policy. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our platform and tell you about your privacy rights.

2. Information We Collect

We collect and process the following types of personal data:

3. How We Use Your Information

We use your personal data for the following purposes:

• •To provide and maintain our AI coaching service
• •To personalize your coaching experience based on your preferences and goals
• •To generate insights and track your progress over time
• •To improve our AI models and coaching quality
• •To communicate with you about service updates and features
• •To ensure security and prevent fraud
• •To comply with legal obligations

4. AI and Voice Data Processing

LiveGuide uses AI-powered voice coaching, which involves:

• •Real-time transcription of your voice during coaching sessions
• •Processing transcripts to extract insights, goals, and patterns
• •Storing transcripts and insights to maintain continuity across sessions
• •Using third-party AI providers (OpenAI, ElevenLabs, Cartesia) for voice processing

Your voice data is processed in real-time and transcripts are stored securely. We do not sell your voice data or coaching transcripts to third parties.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data:

• •Data is encrypted in transit using TLS/SSL
• •Data is stored in secure, encrypted databases
• •Access to personal data is restricted to authorized personnel only
• •We use Supabase for data storage, which provides enterprise-grade security
• •Regular security audits and updates

6. Data Sharing and Third Parties

We may share your personal data with the following third parties:

These service providers are contractually obligated to protect your data and use it only for the services they provide to us.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• •Access: Request a copy of your personal data
• •Rectification: Correct inaccurate or incomplete data
• •Erasure: Request deletion of your personal data
• •Portability: Receive your data in a structured, machine-readable format
• •Restriction: Restrict processing of your personal data
• •Objection: Object to processing of your personal data
• •Withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

8. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

• •Account data: Retained while your account is active
• •Coaching transcripts: Retained for up to 2 years or until deletion requested
• •Analytics data: Retained for up to 1 year in aggregated form

When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it by law.

9. Cookies and Tracking

We use cookies and similar technologies to:

• •Maintain your session and keep you logged in
• •Remember your preferences
• •Analyze usage patterns and improve our service

You can control cookies through your browser settings.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe we have collected data from your child, please contact us immediately.

11. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable data protection laws.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through a prominent notice in our service. Your continued use of LiveGuide after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: